Posted by: Espyconnect Blogger on 03/08/2017

Strive for Progress : Building Capable Support Coordinators in the NDIS

In the next edition of our series about the Coordination of Supports service we asked espyconnect foundation member Break Thru to tell us about the course that they are offering to help build sector capacity in this area.

We have spent some time looking around for courses which are built to offer training to people who want to work in the Support Coordination space. Break Thru, a foundation espyconnect member are running what we think is the only specifically built course in this area. 

Andrew Malloch has been kind enough to tell us the story of how the course came about, what it involves and how you can register to attend. Remember that Break Thru offer a range of services from locations across Australia. Search espyconnect for ' support coordination' to find a branch near you.

'Hello. Welcome everyone. I’m Andrew.  I’m really excited you came along today.  I’ve been part of the three year NDIS trial and while at times that was challenging, it has been an incredibly exciting experience.  We have built our capability over this time, supporting people with disabilities, and delivering support coordination as a flagship service. And now we are seeing the national roll-out of the Scheme begin.  So, all of you here, have come to learn more about Support Coordination and how this role is pivotal to the implementation of NDIS plans.  Let’s get started…

This is how I introduce breakthru’s  workshop  ‘Coordinator of Support’.  It’s a one-day workshop to deepen the understanding of the Support Coordinator role, exploring the main objectives and principles of support coordination,  practically unpacking the key performance requirements and applying course learnings using case studies.

The course evolved as it was evident from talking to NDIS  participants and providers that there was widespread misunderstanding of the Support Coordinator’s role.  Coordinating, implementing and linking are crucial activities to build the capacity of NDIS participants, people in their circles of support and in fact everyone in the community. In this way, the role is central to the very ethos of the NDIS, to maximise the opportunities for people with disability to experience inclusion, independence and increase their social and economic participation. 

Certainly there are those talented employees working in the disability sector who are already adept in the role, but the average practitioner undertaking Support Coordinator needs to work in more enterprising and person centred ways to raise their effectiveness so the aims of the NDIS can be fully realised and participants in the Scheme can participate more fully in the community.

The workshop is designed to push people out of their comfort zone, as this is where true learning begins.  “I’m feeling quite anxious now at the expectations”, said one recent attendee.  On forums like the ‘NDIS Grassroots Discussion’ Facebook page, comments reveal the difficulty for participants and their carers in finding a suitable Support Coordinator who gets results.  Another attendee said, “[the Coordinator of Support training] highlighted what I don’t know and what groundwork I’ll have to do to feel competent”.  The workshop is not a quick one fit solution, but an entry-point to building enterprising workers and future capability in the industry.

Let’s look at the workshop from another viewpoint.  I’d like to throw to Mike Kennedy, a successful training specialist - he came to observe me on two occasions, once in NSW and once in Victoria - to critique my presentation, content and facilitation style and report back.

Here’s what Mike said;

“Andrew is a hard working and brilliant facilitator, with a library of current, relevant and emotionally moving analogies and case studies,  The dialogue and thinking is high level, the activities practical, with bits of paper and glue, cheerfully and efficiently used to create baseline posters for future reflection.  The course is a good fit for professional, proactive staff and management.  It is also ideal for new companies in the NDIS marketplace as Andrew drives the process of adopting the philosophy, mindset and practices of the NDIS.  The offer of a post-training coaching process is an enticing added benefit.”

I’m really impressed with Mike’s comments and with all the people who attended the training so far.  Many attendees have taken the learnings back to their workplace, continuing to strive for progress, building their capability and emerging as leaders in their field.

If you would like to build your Support Coordination capacity, here’s what you’ll learn in the workshop:

  • A deeper understanding and practical unpacking of Support Coordination, bringing clarity to the role

  • Key performance requirements pivotal to success when implementing NDIS plans

  • How to include and interface with mainstream support services

  • Building capacity with all stakeholders and using case studies to apply course learnings

  • How to ensure the rights of citizenship and create social impact

  • How to be a most efficient and effective Coordinator of Support

View upcoming dates and locations via

To get in touch about arranging a workshop for your organisation or if you manage a group who would benefit, please contact me / 0423885063.

And, for those parents, carers and participants also interested, contact me about a being included too.

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